What’s Hot In Hotels 2025: No 6

The hospitality landscape is undergoing a thrilling transformation as advanced technology integration takes centre stage. In 2025, smart room controls and contactless services are not just luxuries - they’re becoming the norm. Here’s how these innovations are reshaping the guest experience and boosting operational efficiency, with examples of excellence leading the way.

🌟 Smarter Rooms, Happier Guests

Picture this: you arrive at your hotel after a long flight. Instead of fumbling with keys and light switches, you’re greeted by a smart room—where everything is tailored to you.
Smart thermostats adjust the temperature to your preferences. Lighting scenes can be set for relaxation, work, or romance, all controlled by your voice or smartphone. Even the minibar can alert housekeeping when it’s time for a top-up!

🏨 Example of Excellence:
At The Peninsula Hotels, guests use in-room tablets to control everything—from room temperature to ordering a pillow of choice. In Paris, Le Royal Monceau offers voice-activated room features in multiple languages, ensuring international guests feel at home.

🌟 Contactless Convenience

COVID-19 accelerated the demand for contactless solutions, but in 2025, this isn’t just about hygiene—it’s about effortless convenience. From mobile check-in and digital keys to in-room dining ordered via apps, guests enjoy seamless interactions with minimal waiting.
Imagine unlocking your room with your phone or checking out with a tap, skipping the front desk entirely.

🏨 Example of Excellence:
Marriott’s Bonvoy App lets guests check in, unlock doors, and even request extra towels—no more waiting in line! Similarly, citizenM Hotels have streamlined in-app services, offering everything from room controls to curated city guides.

🌟 Boosting Hotel Efficiency

Smart technology isn’t just about guest perks—it’s a win for hotel operations too. Automated systems cut down on energy waste (goodbye, lights left on!) and optimise housekeeping schedules based on real-time occupancy data.
IoT sensors track room usage and environmental conditions, helping hotels reduce costs and embrace sustainability.

🏨 Example of Excellence:
At 1 Hotel Brooklyn Bridge, integrated smart systems adjust energy use in real-time, aligning luxury with eco-conscious operations.

🌟 A Personal Touch, Powered by Tech

Far from replacing the human touch, these innovations enhance personalisation. They free up staff to focus on delivering warm, authentic service—like a perfectly tailored greeting or a custom local recommendation.
Smart technology empowers hotels to understand guest preferences and anticipate needs—turning every stay into a uniquely memorable experience.

✨ The Future is Here

In 2025, advanced technology integration isn’t about gadgets—it’s about crafting seamless, personalised experiences and streamlining operations for better performance and sustainability.

Hotels embracing these innovations are not only delighting guests—they’re staying ahead of the curve in an ever-competitive industry.

💬 What smart hotel features have you experienced or are you most excited about?

"I'm always open to discussing innovative ideas and how technology enhances the guest experience. Feel free to message me if you're working on something exciting!” Mark

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